Technical Issue

Information about errors with the Abbott FreeStyle LibreLink app.

We have been informed of an issue with the Abbott FreeStyle LibreLink app, which monitors glucose levels in diabetic patients after an increase in calls to the 111 service from patients who use the LibreLink app, reporting that it is not working.  

Patients who have been diagnosed with Type 1 diabetes can use a Continuous Glucose Monitor (CGM) to monitor their blood glucose levels on a constant basis, so they don't have to take blood samples frequently throughout the day and night by pricking their fingers for readings.  

The problem appears to have started after an update to the LibreLink app, which is specific to some Apple iPhones in the UK and has subsequently been withdrawn from the App Store whilst further work is undertaken by the company.  

The company have advised that iPhone users in the UK who are experiencing problems with the app should contact its customer service line and ‘customers experiencing issues with the iOS app should uninstall and reinstall the app.’ The Android version is not affected.  

Further advice is provided on the Abbott website with a video clip showing how to delete and reinstall the app. If customers are still experiencing problems, they can contact the Customer Services team on 0800 170 1177.  

If you are still having problems with the app or if the readings do not seem appropriate, please revert to the finger prick test for checking blood sugar levels.  Thank you. 

Published: Jul 17, 2023